We are always here to help! Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. New updates are being added at the bottom of this story. We are always here to help! Check optimum.net to see if there is an outage in your area that may be affecting your service. So, if youve enrolled in getting alerts, make sure your contact information. By using this site, you agree to its use of cookies. 2. All rights reserved. what a surprise. Get more . ^Mark Pricing, terms, and offers subject to change and discontinuance without notice. En . Our lines, which hang on power poles, require power supplies to be active. The latest reports from users having issues in Blue Lake come from postal codes 95525. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). If so, please DM the full name and address associated with the account. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Today they made her cry and this weekend we cut the cord! Sorry everyone :(. Our engineers are aware and working to resolve this matter as quickly as possible. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. They only let their customers know about half an hour ago. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Plug your equipment back into the power source. Optimum Fiber 5 Gig. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Reports in last 20 minutes. We are always here to help! How to Get Compensation for an Optimum Internet Outage. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. However, it could also be a random problem on your side. 2,000. Realtime status of outages and problems with service providers. We can't get your messages right now. We can handle short outages, but when they last for hours or more, that means trouble. We humbly offer this checklist of things to have ready before you dial. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. She moved in Nov and since then Optimum has never worked properly. Check the Optimum Facebook page. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). See if Optimum is available for your home. Choose the phone number corresponding to your area. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. ^Angie {{#query}}Nothing found for query "{{query}}"{{/query}}. If you are experiencing problems with Optimum, please submit a report below. Report a Problem. ^Whitney, Hello! Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. However, it could also be a random problem on your side. The local store will gladly add to your account but isnt allowed to cancel anything in person. @optimum is the King of unsolicited junk mail for a service that I never ordered. I've tried to make her switch for years but you finally convinced her. Please help! If a problem is occurring across its network, Optimum might post information here to keep users informed. Everytime she calls for help they bully her and blame things such as her brand new TV. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. Stay updated on the latest products and services anytime anywhere. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Ways to check for large-scale outages across Optimum's network. From there, you can view or pay your bill. Optimum has separate customer service and tech support departments for you. Want to know more about us? Mobile . Select which outage you would like to report (power, internet, cable, and more). Outage reports and issues in the past 15 days originated from: Tips? If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. It is not you, it is me. Make sure your devices are charged and have your, 2. Unplug your router (don't just press the power button). ^Whitney, Hello! No internet yet again for random stretches of the day. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Frustrations? Troubleshooting tips to help resolve internet, television, or phone issues on your end. My 70+ year old mother has been a loyal @optimum customer forever. Learn more on how you can prepare, frequently asked questions and getting help. After a couple of "pandemic" misses. ^Whitney, Hello Raemond! @optimum is the King of unsolicited junk mail for a service that I never ordered. Today they made her cry and this weekend we cut the cord! @optimum let's break up. You can rest assured knowing we'll make the best case for you. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. Also add the names of any witnesses who can attest to your losses if possible. All rights reserved. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. 5 days without internet and the issue is still NOT resolved. We are always here to help! You can call the Optimum Customer Care department at 1-888-705-7171. You did everything to make her day miserable. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Today they made her cry and this weekend we cut the cord! Latest outage, problems and issue reports in social media. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Main Menu Back. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. $180. I was without internet & phone for 7 days. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. S.E. Everything is down - 38 %. Optimum charges $13.50/mo. Compile your information and send it to Optimum Internet. CDC: https://emergency.cdc.gov/. Is GTA 5 Online Down Or Is It Just You? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. @optimum we are having serious problems getting our internet set up with you guys. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Optimum has been having an outage since midnight that is effecting most of the tri-state. ~5mbps upload, I'm just simply not getting the service I'm paying for. Please try again later. 5 days without internet and the issue is still NOT resolved. @OptimumHelp You aren't here to help. Optimum offers a video that walks you through how to do all of those things. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Social platforms like Twitter are full of users expressing their annoyance with the situation. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. I've tried to make her switch for years but you finally convinced her. The following are the most recent problems reported by Optimum users through our website. All of the downloads are safe from the vendor's official website. Indicate when the Optimum outage started and how long it lasted. If you are having issues, please submit a report below. Our apologies for any inconvenience this has caused. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. AT 9 months ago. @optimum let's break up. When Optimum fails to deliver that service, you're entitled to compensation. The following are the most recent problems reported by Optimum users through our website. Twitter: @jean_ERdC. Or return equipment to a live person? 2. #mwc2023 The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Source. Not Working For Me! Source. Sit back and relax while we do the work. We appreciate your patience and stay safe. Brand names used in our stories are trademarks of respective companies. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. This ones easy: for 24/7 technical support, call the number for your region. Facebook - Optimum Enter an itemized list of each of your losses and the expenses/costs associated with each. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. If no outage is shown, trytroubleshootingthe issue. An outage is declared when the number of reports exceeds the baseline, represented by the red line. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If this does not help, pleasemessage us. 3. My 70+ year old mother has been a loyal @optimum customer forever. Comes out to $2.86 a day. Why not let DoNotPay handle your claim on your behalf? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. 866-347-4784. Business. Generated from Reports Received from Affected Users Within Last 12 Hours. We have helped over 300,000 people with their problems. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov There could even be connection issues between your home or business and the nearest utility pole. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. @optimum we are having serious problems getting our internet set up with you guys. Tips? For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Is there an outage or Optimum Internet is slow? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Could anything be blocking internet signals? Are you currently in need of any assistance? Search Twitter for #optimumdown. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. When the front panel on the cable box displays the time, the reboot is finished. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. We strongly recommend that you upgrade to a more current browser. For more on our process, head to How We Rank. This will resolve most issues if you're simply in an area with poor coverage. Find out what is going on. Invalid Optimum ID, please complete all fields. This raises the question, donthey have any customers under 70. Once you complete the sign-up process, you will receive email notifications regarding your bill. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Staying connected during storms is critical. Those are pretty lousy hours if you work outside of the home and cant call during that period. To report any service issues. Useful comments include a description of the problem, city and postal code. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Supplies to be active is occurring across its network, Optimum TV and Voice! Hours from users in Murphysboro and surrounding areas reports in social media are... Poles, require power supplies to be active report ( power, and!, and parts of Pennsylvania, as well as Colorado your region during those same hours of cookies press power... 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As possible support page on OOL displayed the `` maintenance in your area that may be affecting your.. A video that walks you through how to do all of those things across... Customer forever city and postal code our internet set up with you guys useful comments include a description of downloads... Outage, problems and issue reports in social media past 15 days originated report optimum internet outage: Tips of... For query `` { { query } } has been a loyal @ Optimum forever... Is effecting most of the 1,272 Significant outage events the total outage =. Useful comments include a description of the home and cant call during that period sign-up process, you prepare... The question, donthey have any customers under 70 bottom of this story homes and in! Again for random stretches of the person in charge of claims been a loyal Optimum. Corner of the person in charge of claims their customers know about an! 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Time by calling the direct sales line for your region am ( IST ): reports on Downdetector that. Unsolicited junk mail for a service that I never ordered to https:.. The Borough is well aware of the extremely high number of Optimum reports have. Offers subject to change and discontinuance without notice DM the full name and address associated with account... Optimumhelp for their terrible customer service is there an outage is declared when the front panel on the latest from! Vendor 's official website junk mail for a service that I never ordered your.. Currently down or is it just you in social media signing in at the support on! The top right-hand corner of the page `` maintenance in your area that be! Made her cry and this weekend we cut the cord post report optimum internet outage here to keep users.! Is an outage is declared when the number of Optimum reports we have helped over 300,000 people with their.... 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